Refund policy

At LINSHI, we want you to love the little details you bring into your everyday life. From scrunchies and claw clips to barrettes and other hair accessories, every piece is intended to complement your personal style and become part of your daily routine.

If something isn't quite right with your order, we're here to help. Please review our Refund & Return Policy below to understand how cancellations, returns, exchanges, and refunds work.

1. Order Cancellation & Processing

Order Cancellation

If you need to cancel your order, please contact us within 24 hours of placing it. Cancellation requests can only be accepted before the order has been processed for shipment or dispatched.

Once your order has been shipped, it can no longer be canceled. However, you may be able to request a return in accordance with the policy below.

If your cancellation is approved before shipment, a full refund will be issued to your original payment method.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on order volume, product availability, weekends, and holidays.

Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

2. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions outlined below and any rights provided by applicable law.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be free from hair, stains, odors, cosmetic residue, damage, or other signs of use.
  • All included accessories, tags, and original packaging should be returned where reasonably possible.
  • You must provide your order number or other proof of purchase.
  • You must contact us and receive return instructions before sending an item back.

Important for Hair Accessories

For hygiene and product-care reasons, we generally cannot accept returns of hair accessories that have been worn or used, including scrunchies, claw clips, barrettes, and other hair clips, unless the item is defective, damaged, incorrectly supplied, or a return is otherwise required by applicable law.

If an item arrives damaged or has a manufacturing defect, please contact us even if the original packaging has been opened or damaged.

Items That May Not Be Eligible for Return

The following items may be excluded from change-of-mind returns, to the extent permitted by applicable law:

  • Hair accessories that have been worn or used.
  • Items damaged after delivery through misuse, accidents, or improper care.
  • Personalized or custom-made products, unless defective or otherwise covered by applicable law.
  • Items clearly marked as final sale, where such exclusions are legally permitted.

Discounted products are not automatically excluded from remedies for defective, damaged, or incorrectly supplied items.

3. Refunds

We review refund requests according to the reason for the return and the condition of the item.

A. Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, shipping damage, or an incorrect item, please contact us within 30 days of delivery.

Examples of issues may include:

  • Scrunchies: Broken stitching, a broken elastic band, or a manufacturing defect that prevents normal use.
  • Claw clips: A broken clip body, a defective spring, or a fastening mechanism that does not function as intended.
  • Barrettes and hair clips: Broken clasps, faulty hinges, or defective closures.
  • Other hair accessories: Significant damage or manufacturing defects that affect normal function.

Please email us with your order number, a description of the issue, and clear photos or a short video showing the problem.

Once we review your request, we may offer an appropriate solution, such as a replacement, refund, or return at our expense, depending on the circumstances and applicable law.

Please do not discard a defective item until we have advised you on the next steps.

B. Returns for Personal Reasons

If you change your mind or decide that an item is not right for you, you may request a return within the 30-day return window, provided the item meets our return eligibility requirements.

For approved change-of-mind returns:

  • You are responsible for the return shipping cost unless otherwise stated or required by applicable law.
  • Original shipping charges are generally non-refundable, except where required by law or where the return results from our error.
  • Items must be returned in eligible condition and follow our return instructions.

If you prefer to keep the item, please contact us to discuss whether an alternative resolution is available. Any partial refund or other arrangement is subject to our agreement and is not guaranteed.

C. Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for processing after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If a refund is delayed beyond the expected processing period, please contact us for assistance.

4. Exchanges & Replacements

We want you to receive products that meet your expectations.

If an item arrives damaged, defective, or different from what you ordered, please contact us with your order number and supporting photos. Where appropriate, we will arrange a replacement or another suitable resolution.

For exchanges requested because of personal preference, such as a change in color or style, please contact us before returning the item. Exchanges are subject to product availability and approval.

If an exchange is unavailable, we may offer an eligible return and refund instead.

Please do not send products back without receiving return instructions from our team.

5. Return Shipping

To start a return or exchange, please email us at [your customer service email] with the following information:

  • Your order number.
  • The item or items you wish to return.
  • The reason for your request.
  • Photos or videos, if the item is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return instructions.

Who Pays for Return Shipping?

  • Change-of-mind returns: The customer is generally responsible for return shipping costs.
  • Defective, damaged, or incorrect items: LINSHI will provide an appropriate return or resolution arrangement, including return shipping where applicable.
  • Other circumstances: Shipping costs will be handled in accordance with our agreement and applicable law.

We recommend using a tracked shipping service for returns. Please retain your shipping receipt and tracking number until your return has been resolved.

Original shipping charges and return shipping costs are generally non-refundable for change-of-mind returns, except where required by law.

6. Original Packaging & Reusable Packaging

At LINSHI, we believe packaging can have a purpose beyond the moment your order arrives.

Where possible, our packaging is designed to be reused for storing hair accessories and other small essentials. We encourage customers to keep and reuse packaging whenever practical.

For eligible change-of-mind returns, please include the original packaging where reasonably possible and ensure the item is securely packed for transit.

If your item arrives defective or damaged, please do not worry if the packaging has already been opened. Contact us with photos of the product and packaging so we can assess the issue.

We aim to reduce unnecessary waste while ensuring that returns are handled safely and efficiently.

7. Lost, Delayed, or Undelivered Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

  • Check your delivery location, mailbox, parcel locker, or other designated safe place.
  • Confirm whether a household member, neighbor, or building reception may have accepted the package.
  • Check the tracking information and contact the carrier if additional delivery details are available.
  • Contact LINSHI with your order number and tracking information if the package remains missing.

We will review the available information and work with the relevant shipping provider to help resolve the issue.

If your package is lost, damaged in transit, or otherwise undelivered, we will assess the circumstances and provide an appropriate resolution in accordance with applicable law.

8. Important Notes

  • Please inspect your order when it arrives and contact us promptly if anything is missing, damaged, defective, or incorrect.
  • Normal variations in color or appearance caused by lighting, photography, or screen settings do not necessarily indicate a product defect.
  • Products should be used and cared for according to the instructions provided with the item.
  • Damage caused by improper use, accidents, unauthorized modifications, or failure to follow care instructions may not qualify for a refund or replacement.
  • Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

9. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact our customer support team.

Brand: LINSHI
Website: https://www.thelinshi.com/
Email: [your customer service email]

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing LINSHI. We appreciate your trust and are committed to making your shopping experience thoughtful, transparent, and straightforward.

LINSHI — A Little More You.