Privacy policy

At LINSHI, accessible at https://www.thelinshi.com, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, make a purchase, or otherwise interact with us.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your applicable privacy rights and choices.

SECTION 1 – Information We Collect

When you visit or shop with LINSHI, we may collect the following categories of personal information, depending on how you interact with our website.

Information You Provide to Us

When you place an order, contact our customer service team, subscribe to our emails, or otherwise interact with us, you may provide information such as:

Your name

  • Your name
  • Billing and shipping addresses
  • Email address
  • Telephone number, if provided
  • Order details and purchase history
  • Customer service messages and other information you choose to share

Payment Information

Payments are processed through the payment providers available at checkout. We may receive transaction details, payment status, and limited payment-related information necessary to process and manage your order. Your full payment card details are generally handled by the applicable payment provider rather than directly by LINSHI.

Information Collected Automatically

When you browse our website, we and certain service providers may automatically collect information such as:

  • Your IP address and general location information
  • Browser type, device type, and operating system
  • Pages and products viewed
  • Referring websites and browsing activity
  • Time spent on our website and interactions with its features
  • Cookie identifiers and similar technical information

We use this information to operate our website, improve the shopping experience, understand customer preferences, and help protect against fraud and unauthorized activity.

SECTION 2 – How We Use Your Information

We may use your personal information for the following purposes:

  • Order fulfillment: To process payments, confirm purchases, arrange shipping, provide order updates, and manage returns or exchanges.
  • Customer support: To respond to questions, resolve issues, and assist with your shopping experience.
  • Website operations: To maintain, troubleshoot, secure, and improve our website and services.
  • Personalization: To remember preferences and help provide a more relevant shopping experience.
  • Marketing communications: To send product news, promotions, and other marketing messages where permitted by law and in accordance with your preferences.
  • Analytics and advertising: Where applicable, to understand website performance and measure or improve marketing campaigns.
  • Fraud prevention and legal compliance: To detect suspicious activity, protect our business and customers, and comply with applicable legal obligations.

We will handle your information in accordance with applicable law and use it for purposes consistent with the disclosures in this Privacy Policy.

SECTION 3 – Consent and Your Choices

How We Obtain Consent

When you provide personal information to complete an order, arrange delivery, request customer support, or otherwise interact with our website, we use that information as reasonably necessary to provide the requested service and fulfill our obligations.

Where consent is required for additional purposes, such as certain marketing communications or non-essential cookies, we will seek your consent as required by applicable law.

How to Withdraw Consent

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message.

If you wish to withdraw consent previously provided or change your privacy preferences, you may contact us using the details in the Contact Information section below. Withdrawal of consent does not affect processing that took place before withdrawal or processing permitted on another lawful basis.

You may also manage cookies through the cookie preference tools available on our website, where provided, or through your browser settings.

SECTION 4 – How We Share Your Information

We do not disclose personal information indiscriminately. We may share information with the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

Service Providers

These may include providers of website hosting, e-commerce infrastructure, payment processing, order fulfillment, shipping, customer support, analytics, security, and email marketing services.

E-commerce Platform

Our website may be hosted on Shopify, which provides e-commerce infrastructure and related services. Shopify and its service providers may process personal information in connection with website operations, checkout, payments, and other platform features.

Marketing and Analytics Partners

If we use advertising or analytics tools, certain browsing, device, or interaction information may be shared with those providers to measure website performance, understand campaign effectiveness, or deliver advertising, subject to applicable law and your privacy choices.

Legal and Business Reasons

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce our policies, protect our rights or the safety of others, or facilitate a business transaction such as a merger, acquisition, or transfer of assets.

We do not sell personal information in exchange for money. Certain disclosures to advertising or analytics partners may be considered “selling” or “sharing” under some privacy laws, depending on the circumstances. Where applicable, you may have the right to opt out of such activities.

SECTION 5 – Shopify and E-commerce Services

Our online store may use Shopify to provide the platform through which we offer and sell our products.

Information you provide through our store may be processed by Shopify and relevant service providers to support functions such as checkout, payment processing, fraud prevention, order management, and website performance.

Shopify and its service providers may process information in accordance with their own privacy terms and applicable data processing arrangements.

For more information, please review:

  • Shopify Privacy Policy: https://www.shopify.com/legal/privacy
  • Shopify Privacy Information for Merchants: https://www.shopify.com/legal/privacy/merchants

Our use of Shopify features and related services may vary over time as our store develops.

SECTION 6 – Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

If you access a third-party website or service, your information will be handled according to that provider's applicable privacy policy and practices. LINSHI does not control the privacy or security practices of independent third parties.

We encourage you to review the privacy policies of any third-party services you choose to use.

SECTION 7 – Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, and similar technologies to support essential website functions and, where applicable, analytics, personalization, and advertising.

These technologies may be used to:

  • Remember items in your shopping cart
  • Maintain website functionality and security
  • Remember certain preferences
  • Understand how visitors use our website
  • Measure the performance of marketing campaigns
  • Support relevant advertising, where applicable

Some cookies are necessary for the website to function, while others may be optional depending on their purpose and your location.

Where required by law, we will request your consent before placing or using non-essential cookies or similar tracking technologies.

You may manage your preferences through our cookie banner or privacy settings, where available. You can also adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect website functionality.

SECTION 8 – Data Retention and Security

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements.

Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

SECTION 9 – International Data Transfers

Depending on where you live and which service providers we use, your personal information may be processed or stored in countries other than your country of residence.

Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are handled lawfully and protected by appropriate safeguards.

SECTION 10 – Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to applicable exceptions
  • Request a copy of certain personal information in a portable format
  • Withdraw consent where processing is based on consent
  • Object to or request restriction of certain processing
  • Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable
  • Appeal certain privacy-related decisions where required by law
  • Lodge a complaint with the relevant data protection authority

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended, subject to applicable eligibility requirements and exceptions.

These rights may include the right to know what personal information is collected, used, disclosed, or sold or shared; request deletion or correction; and opt out of the sale or sharing of personal information or certain targeted advertising activities.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

Where applicable, you may also use a browser-based opt-out preference signal, such as Global Privacy Control, to communicate your opt-out preferences.

European Economic Area, United Kingdom, and Other Regions

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you may have additional rights under those laws. Where applicable, we process personal information on an appropriate legal basis, such as fulfilling a contract, complying with legal obligations, pursuing legitimate interests, or obtaining your consent.

To exercise any applicable privacy rights, please contact us using the details below. We may need to verify your identity before responding to certain requests.

SECTION 11 – Children's Privacy

Our website is not intended for children who are below the minimum age permitted to provide consent to personal data processing under applicable law.

We do not knowingly collect personal information from children in circumstances where parental consent or other authorization is required and has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

SECTION 12 – Marketing Emails and Text Messages

If you choose to subscribe to our marketing communications, we may send you updates about new products, promotions, brand news, and other relevant information, subject to your consent and applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email.

If we offer SMS marketing, including order or cart-related text messages, we will send marketing messages only where the required consent has been obtained. Message and data rates may apply, depending on your mobile plan. You may opt out of marketing text messages by following the instructions provided in the messages.

We do not make consent to marketing messages a condition of purchasing products where prohibited by law.

We do not share SMS marketing opt-in records or consent information with third parties for their independent marketing purposes, except as permitted by law or as necessary for service providers to deliver the messaging service on our behalf.

SECTION 13 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or seek renewed consent.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

SECTION 14 – Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how your personal information is handled, please contact us:

Brand: LINSHI
Website: https://www.thelinshi.com/
Email: 

Please include sufficient information for us to understand and respond to your request. We may request additional information where reasonably necessary to verify your identity or process your request.

Thank you for trusting LINSHI.

We are committed to treating your personal information with care and transparency, just as we thoughtfully approach the products and details we bring into your everyday life.